Working from Home

Online Learning Support Services

Online Faculty Concierge

The Online Faculty Concierge (OFC) team is dedicated to providing Faculty with comprehensive support and guidance regarding their online courses. With technical expertise and a solutions-based approach, our OFC representatives empower Faculty to build and maintain an exceptional online learning experience.

Contact Information

Phone: 1-877-533-4733 Option 3

Email: facultyconcierge@nu.edu

Operating Hours:

Monday - Friday: 8:00 am to 5:00 pm (Pacific)
*Saturday: 8:30 am to 5:00 pm (Pacific)

*Please note: Online Faculty Concierge is open only on the weekend prior to the first day of class to actively prepare for the upcoming term. Blackboard 24/7 Support provides after hours and weekend coverage when we are closed.

Faculty Textbooks

The Faculty Textbooks department supports requests from processing faculty desk copies and embedding e-books into online courses, to textbook management within SOAR and assisting with third-party integrations.

Contact Information

Email: Faculty_Textbooks@nu.edu

Operating Hours: 8:00am-3:30pm (Pacific)

 

 

National University IT Helpdesk

The Information Technology (IT) Helpdesk provides technical support for inquiries regarding, Single Sign-on (SSO), login ID and password reset, SOAR, Email, and other (non-Blackboard) NUS integrations.

Contact Information

Phone: 1-858-309-3580 Option 2

Toll-Free: 1-866-NU-ACCESS ext. 3580

Email: helpdesk@nu.edu

Single Sign-On Frequently Asked Questions

24/7 Blackboard Support

The Blackboard Help Desk provides on-demand technical support and training for faculty and students on the Blackboard learning management system (LMS) including Blackboard Collaborate, SafeAssign, and other Blackboard LMS integrations. 

 

(Please note: The 24/7 Blackboard Help is an external support service hosted directly by Blackboard. This service can be used when internal NU support teams are not available.)

Contact Information

24/7 Blackboard Help Desk: 1-888-892-9095

Email: learn@nu.edu

24/7 Blackboard Collaborate Support: 1-877-382-2293

Support Portal: http://nu.edusupportcenter.com/

Availability: 24 hours a day, 7 days a week.

 

 
 

Faculty Support References

Download the Faculty Support Contact Sheet so you always have the departments contact information handy.

 

© 2020 Office of Teaching and Learning Strategies, Center for Innovation in Learning.

Privacy Policy  -  Terms & Conditions  -  Notice of Nondiscrimination -  Website Accessibility  -  Accommodations

Contact Us

National University Headquarters

11255 Torrey Pines Rd. (South Building)

La Jolla, CA 92037

TeachingStrategies@nu.edu 

Get monthly teaching resources.

© 2020 Office of Teaching and Learning Strategies, Center for Innovation in Learning.

Privacy Policy  -  Terms & Conditions