Online Learning Support Services
Online Faculty Concierge
The Online Faculty Concierge (OFC) team is dedicated to providing Faculty with comprehensive support and guidance regarding their online courses. With technical expertise and a solutions-based approach, our OFC representatives empower Faculty to build and maintain an exceptional online learning experience.
Contact Information
Phone: 1-877-533-4733 Option 3
Email: facultyconcierge@nu.edu
Operating Hours:
Monday - Friday: 8:00 am to 5:00 pm (Pacific)
*Saturday: 8:30 am to 5:00 pm (Pacific)
*Please note: Online Faculty Concierge is open only on the weekend prior to the first day of class to actively prepare for the upcoming term. Blackboard 24/7 Support provides after hours and weekend coverage when we are closed.
Faculty Textbooks
The Faculty Textbooks department supports requests from processing faculty desk copies and embedding e-books into online courses, to textbook management within SOAR and assisting with third-party integrations.
Contact Information
National University IT Helpdesk
The Information Technology (IT) Helpdesk provides technical support for inquiries regarding, Single Sign-on (SSO), login ID and password reset, SOAR, Email, and other (non-Blackboard) NUS integrations.
Contact Information
Single Sign-On Frequently Asked Questions
24/7 Blackboard Support
The Blackboard Help Desk provides on-demand technical support and training for faculty and students on the Blackboard learning management system (LMS) including Blackboard Collaborate, SafeAssign, and other Blackboard LMS integrations.
(Please note: The 24/7 Blackboard Help is an external support service hosted directly by Blackboard. This service can be used when internal NU support teams are not available.)
Contact Information
24/7 Blackboard Help Desk: 1-888-892-9095
Email: learn@nu.edu
Support Portal: http://nu.edusupportcenter.com/
Availability: 24 hours a day, 7 days a week.
Faculty Support References
Download the Faculty Support Contact Sheet so you always have the departments contact information handy.