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Faculty FAQ

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Frequently Asked Questions

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Brightspace FAQ for Instructors

Quick answers to the most frequently asked faculty questions about Brightspace.

Brightspace has created a FAQ page for Instructors. Click here for a quick overview of how to navigate that page.

  1. Click on the FAQ page for Instructors link to open the page in a new window. Select the topic you have a question about from the list on the right side of the page. For this example, we selected Discussions.

  2. A new page will open and all of the questions that have answers are listed on the right side of the page. Click on the frequently asked question for the response.

  3. To return to the main Brightspace FAQ page, click on the Instructor FAQ link in the breadcrumbs menu at the top of the page (shown here by the arrow).

Additional information is available by visiting the Brightspace Instructor page.




How do I know if my class is in Brightspace or Blackboard?


If your course is in Brightspace, you will have access to a tile on your SSO login page called “D2L”. Click on that link and look for your class. If you need additional support, reach out to your Academic Program Director.




How do I access D2L/Brightspace? How can I find my course?


You can access your Brightspace courses by logging in through SSO: login.nu.edu. Click on the D2L button to access Brightspace. Review Accessing Your Course for more detailed instructions.




Who do I contact for help with D2L/Brightspace?


You can contact 24/7 Brightspace Support at 1-877-325-7778.




What is the difference between D2L and Brightspace?


D2L is the company and Brightspace is the product.




What are the Brightspace system recommendations?


Brightspace supports the latest updated versions of most browsers including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. For more information, please refer to the Brightspace browser support page (https://documentation.brightspace.com/EN/brightspace/requirements/all/browser_support.htm)




Why did we switch to Brightspace?


Brightspace offers an innovative and personalized course experience for students that helps students to customize their path to academic and professional success. Learn more at NU’s Brightspace transition website.




I’m getting too many alerts. How can I change my notification settings?


To update your notification settings, login to Brightspace and click on your name in the upper right of the screen. Then, click Notifications from the drop-down menu. You can choose to receive alerts via email or SMS for announcements, grade updates and feedback, and more.




Why can’t students see or access an assignment submission folder right now?


Review this resource for possible reasons and solutions: https://community.brightspace.com/s/article/Why-can-t-learners-see-an-assignment-submission-folder




Why can’t students see or access content I added to the course?


Review this resource for possible reasons and solutions:
https://documentation.brightspace.com/EN/le/content/instructor/students_cant_see_posted_content.htm




How do I fix a broken link in my course?


Please contact the Faculty Concierge at facultyconcierge@nu.edu to report a broken link in your course.




What should I do if a student is kicked out of an exam?


If a student reaches out to let you know they’ve been kicked out of an exam, review these steps to reset the attempt for the student: https://documentation.brightspace.com/EN/le/quizzes/instructor/reset_quiz_attempts.htm If you need additional support, contact Brightspace Support at 1-877-325-7778.




How do I grade an assignment?


Review this job aid to learn more on grading submitted assignments: https://drive.google.com/file/d/12b4alwVxQJ_byiolYfRVwHQ6yUtLHbLE/view?usp=sharing




How can I delete an assignment that a student submitted so they can resubmit?


Check out the Resetting an Assignment job aid for support on this topic.




How do I host a class meeting using the Brightspace Zoom integration?


All Zoom resources can be found at this webpage: Brightspace Zoom Video Conferencing. Should you need additional support with Zoom, please reach out to the NU IT Helpdesk at helpdesk@nu.edu or call 1-858-309-3580.




How do students access their textbook / eBook / DART?


If your course offers a DART eBook, it can be found in the DART eBook section of your course in Brightspace. To find the DART eBook, follow these steps: Getting Started > DART eBook (Click HERE for Access) > VitalSource Digital Materials.




How do I obtain an instructor desk copy (textbook) for my upcoming course?


Instructors are able to receive a complimentary copy of the textbook for their upcoming course by submitting a Desk Copy Request eForm within SOAR. For more information visit https://www.cilteaching.org/faculty-textbooks.




The assigned textbook in SOAR is out-of-date or no longer in use, how do I update it?


If the assigned textbook in SOAR is the out of date or out of print edition, the Course Lead of Academic Program Director may submit a Textbook Change Request eForm within SOAR at least 12 weeks prior to the next course offering. This information is not automatically updated once a new edition of the assigned textbook is available. For more information visit https://www.cilteaching.org/faculty-textbooks.




How do I obtain an instructor desk copy (textbook) for my upcoming course?


Instructors are able to receive a complimentary copy of the textbook for their upcoming course by submitting a Desk Copy Request eForm within SOAR. For more information visit https://www.cilteaching.org/faculty-textbooks.




I’m not all that comfortable with technology. What support is available?


On-demand assistance is available through Brightspace Support 24/7 at 1-877-325-7778. You can also reach out to the Online Learning and Instructional Support team at 1-877-533-4733 Option 3 or email olis@nu.edu. Their hours are M-F 8a-5p; Sat 8:30a-5p (only prior to course start). For more in-depth support, you can request a 30-minute consultation with the Office of Teaching and Learning Strategies.