Frequently Asked Questions
How do I set up my Grade Center in Blackboard?
Grading resources can be found here: Grade Center Page
If I edit the content in my online course will it change the master course?
No, each course is populated with copied content from the master course. Any changes made to current course will not affect the master course.
How can I add a recorded video to my course?
Resources on video creation tools can be found here: Kaltura Page
How can I hold virtual class meetings with my students?
You will be using Blackboard Collaborate for virtual lectures/meetings which is located in your Blackboard course shell. (see the BLACKBOARD COLLABORATE page for help).
Why should I use Blackboard Collaborate instead of ZOOM, Skype, or another video conferencing tool?
Blackboard Collaborate is the suggested video conferencing tool because it is built into your Blackboard Course. It is a web-based tool that does not require any additional downloads or plugins.
Am I required to complete Blackboard Faculty Foundations?
All faculty members are required to complete the Blackboard Faculty Foundations course prior to teaching their first Blacklboard course at National University. Blackboard Faculty Foundations provides faculty members with a facilitated opportunity to practice setting up, teaching, and grading student work in a ESR334 practice course within the Blackboard Learning Management System (LMS).
I’m not all that comfortable with technology. What support is available?
Faculty Concierge: email@example.com
Blackboard Help Desk: firstname.lastname@example.org OR (888) 892-9095
Appointments can be scheduled by clicking on the following link: Consultations
Register here: Live Virtual Tutorials
I am experiencing technical issues with Blackboard Collaborate Ultra. What can I do to troubleshoot these issues?
Ensure your computer and equipment meet the basic technical requirements when using Blackboard and Blackboard Collaborate Ultra.
Operating System (OS): Windows 10+, Mac OS 10.14+, iOS, Android, Windows Mobile, Chrome OS
Web Browsers (latest versions): *Google Chrome, Firefox, Microsoft Edge, Safari
*For the best experience, it is recommended to use Google Chrome.
Broadband (High-Speed) Internet Connection DSL/Cable (Minimum: 4 Mbps download speed). It is recommeded to use a hard-wired (Ethernet) connection or if you must use wi-fi try to set up your computer close to the router.
Review your computer settings to ensure the correct audio/video devices are selected.
If possible, use an external headset with a built-in microphone.
Complete the Audio/Video Test in Blackboard Collaborate Ultra.
Alternatively, users can join via teleconference – To learn more click here
Troubleshooting Audio/Video Quality Issues
Why does my Blackboard home page look different? Did I lose access to my courses?
On August 29th, Blackboard Learn was updated to incorporate the new Ultra Base Navigation. This new navigation has a modern look and feel and saves you time with simpler workflows and easier access to important information.
I am receiving email notifications from my classes now. How do I turn these off?
Adjusting Your Notification Settings